Telecontact
Germany
 






Telecontact
 

Russian Lagest Outsourced Call Center

06/06/16 Telecontact: international gold again!

Telecontact has won the European Contact Center World 2016 in the prestigious nomination called Best Technology Innovation - Internal Solution. This is the second "gold" for TELECONTACT in this challenging category, and the 15th award for Telecontact at this forum in the overall ranking from 2011.

Moreover, Telecontact has competed in the category with the highest number of participants called Best Outsourcing Partnership. Telecontact has had a successful debut by winning silver medal, outrunning three other participants.

Participation in different competitions of the international community allows to evaluate the level of company development against the background of global best practices, and this is a simple way to show that the Russian company is competitive on the world market. It is simple, as it does not require any additional actions ľ telling about the companyĺs current position is quiet enough.

Russian contact center industry is 30 younger than global. And one could assume that only now such "lag" will be caught up. But in practice, in 2000, newcomers of the Russian call centers had at their disposal the best achievements of Western colleagues. So they got it, adapted it and began actively developing it. This situation can be compared with the market of chip credit cards, which stands behind in the homeland of the financial system due to the need for upgrading older systems. TELECONTACT has taken a head start 17 years ago, and still has not reduced the established level, which is confirmed by international awards.

TELECONTACT is the largest Russian call-center: 9 sites, 3500+ workers, and international customers, certified for ISO 9001 and PSI DS.





    TELECONTACTĺs award chronology.

    Best Technology Innovation - Internal Solution:

    • 2016, EMEA: Ranked #1;
    • 2014, EMEA: Ranked #2;
    • 2013, World Finals: Ranked #2;
    • 2013, EMEA: Ranked #1

    Best Outsourcing Partnership:

    • 2016, EMEA: Ranked #2

    Best Contact Center:

    • 2014, EMEA: Ranked #2;
    • 2013, EMEA: Ranked #2

    Best Outbound Campaign:

    • 2014, EMEA: Ranked #2

    Best Contact Center Support Professional - Workforce Planning:

    • 2013, EMEA: Ranked #1;
    • 2013, World : Ranked #1

    Best Incentive Scheme:

    • 2012, EMEA: Ranked #2

    Best Recruitment Campaign:

    • 2012; EMEA: Ranked #2;
    • 2011, EMEA: Ranked #2

    Best Contact Center Trainer:

    • 2011, EMEA: Ranked #1;
    • 2011, World Finals: Ranked #2

 

TELECONTACT is the largest Russian call-center: 9 sites, 3500+ workers, and international customers, certified for ISO 9001 and PSI DS.

  Telecontact, ę 1999 - 2018