Telecontact
Germany
 






Telecontact
 

Russian national call center

stripe

circle We approach to sales activities of all types plainly seeing customer experience perspective. You can raise the possibility of a loyal customer acquisition only if you realize the value of each contact in your prospect database as if it was already a customer to retain. Besides, our sales experience and thorough knowledge of Russian retail customer's psychology allow us to dramatically improve efficiency of sales programs in Russian.


Customer
care
and retention


  • Compliant handling
  • Claim processing
  • Welcome calls
  • Customer activation / reactivation processing
  • Reservations
  • Notification calls
  • SMS alerting
  • Customer satisfaction surveys
  • Customer friendly pre-collection programs
 
Acquisition
and sales


  • Inbound and outbound sales
  • Order processing
  • Lead generation
  • Subscription renewals
  • Data capture
  • Database creation / updating / cleaning / segmentation / profiling
  • Cross-sell and up-sell programs
 
Marketing
and media


  • Multi-channel promotional campaigns
  • Product / event marketing support
  • Interactive voting
  • Mobile content deliveries
 
Technical
support


  • Troubleshooting
  • Issue resolution
  • Help desk support
 
Transaction
processing
and back office
services


  • Switchboard support
  • Payment processing
  • Verifications
  • Application processing
  • Contact management
  • Collections
  • Safety data storage
  • Automated messaging
  • Data entry
  • Document conversion
  • Workflow
  Telecontact, ╘ 1999 - 2018