Russian national call center

circle Telecontact has the experience in implementing the largest and most complex projects for business leaders. 75% of capacities are the largest retail banks, 11 pcs. The highest percentage of successful sales comparing to the closest competitors. More than 15 years of implementation of large telemarketing projects.

We approach to sales activities of all types plainly seeing customer experience perspective. You can raise the possibility of a loyal customer acquisition only if you realize the value of each contact in your prospect database as if it was already a customer to retain. Besides, our sales experience and thorough knowledge of Russian retail customer's psychology allow us to dramatically improve efficiency of sales programs in Russian.

Customer
care
and retention

Compliant handling
Claim processing
Welcome calls
Customer activation / reactivation processing
Reservations
Notification calls
SMS alerting
Customer satisfaction surveys
Customer friendly pre-collection programs

Acquisition
and sales

Inbound and outbound sales
Order processing
Lead generation
Subscription renewals
Data capture
Database creation / updating / cleaning / segmentation / profiling
Cross-sell and up-sell programs

Marketing
and media

Multi-channel promotional campaigns
Product / event marketing support
Interactive voting
Mobile content deliveries

Technical
support

Troubleshooting
Issue resolution
Help desk support

Transaction
processing
and back office
services

Switchboard support
Payment processing
Verifications
Application processing
Contact management
Collections
Safety data storage
Automated messaging
Data entry
Document conversion
Workflow